There was one topic on the NCUA Board's June meeting agenda: data and results from NCUA’s post-exam surveys. The NCUA has been conducting a pilot program with a 10 question survey for CEOs at the conclusion of their exam. The response rate has been 17%, with Yes/No questions. The feedback was extremely positive: All received over 90% positive responses (there was one question that applied only to documents of resolution, and on that the Yes + N/A added to over 90%). The next steps will be extending the current pilot and incorporating additional questions into the survey. Board member questions and answers: Is 17% good? What should be the target? No specific target was given, but the response rate was statistically valid and is in an acceptable range. What can be done to improve the response rate? Survey will be delivered as close as possible to the exit meeting, and exploring incorporating it into the exit meeting/exam close. Will suggestions from CUs about what questions should be added to the survey be considered? Yes, common suggestions are being aggregated and will be considered for future surveys Are other regulators using third parties to conduct these surveys? Yes, using a third party increases response rate due to assurance of anonymity. What are we doing to require compliance with the 10 day deadline? (Final exam report must be delivered within 10 days of the exit meeting) With the new examination software, the exam report becomes automatically available to the credit union at the exit meeting. Do we have a widespread problem of Documents of Resolution not listing specific authority? No, don’t believe this is a widespread issue. Related: NCUA Board Briefed on Post-Examination Pilot Survey Results
