GAO: Congress Should Consider Enhancing Protections Around Scores Used to Rank Consumers

Companies increasingly use numeric scores to predict how consumers will behave. Scores are based on hundreds of pieces of information about a person's purchases, consumer characteristics, and more. Scores are used to target ads, to help companies collect debts from consumers, to assess the likelihood of criminal behavior and flight risk, and more.

Unlike traditional credit scores, these scores may not be subject to consumer protection laws that seek to assure fair and transparent treatment. Consumers are generally unaware of how they're scored. We urged Congress to consider a consumer right to view and correct this data and more.

Learn more