Banks' Pandemic Help Offer Rang Hollow, Cardholders Say

Two class-action lawsuits against Bank of America and Capital One have been filed over the banks’ continued assessment of late fees and interest charges despite their promises of hardship relief throughout the coronavirus pandemic. 

The two plaintiffs say they were denied meaningful forms of financial assistance when they became unable to make their credit card payments in the pandemic. Meanwhile, the banks raked in billions of dollars in revenue, according to court documents.

The banks are each accused of unjust enrichment, breaching the covenant of good faith and fair dealing and violating California consumer protection laws. 

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